Return & Refund Policy

1. Returns

   

• Returns are accepted within 2 " calendar" days of delivery.

• Candles must be unused and in their original packaging.

•  You must start a return process within the 2 "calendar" days of delivery, email us at innergyuppers@gmail.com with your order number and details.

   

      2. Refunds

• once your return is received and inspected, we'll send an email confirmation.

• Approved refunds are processed to your original payment method 3 business days. 

   

      3. Deffective or Incorrect Items

• If your candle arrives as the wrong product or defective, please contact us within 24 HOURS of delivery. We'll replace or refund your order right away.

• You must start a return process within the 2 "calendar" days of delivery, email us at innergyuppers@gmail.com with your order number and details.

• Oh no, we’re so sorry to hear that your product got damaged during shipping! Unfortunately, we won’t be able to offer refunds for delivery-related issues. But don’t worry, we’ve got other cool options for you, like reward points, discounts, and more!

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      4. Non-Returnable Items

• Used candles

• Sale or clearance items

• Custom or personalized candles

• no return process starting within the 2 day time frame 

• damaged items

• defective or incorrect items not notified within 24 hour time frame

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     5. Exchanges

• We only replace items if they arrive defective.

• If custom or personalized candles are defective they may be applicable for exchange once an inspection has been done. ​​

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     Last updated: 10/24/2025​

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